Information we collect
When you submit an enquiry, we collect the information you provide, such as your name, email address, optional phone number, property interests, budget range, timing, message, contact preference and consent choices. We also record the enquiry source needed to respond and maintain the client record. If you separately choose analytics, we may record page, project, brochure, calculator, call-to-action and form activity, active viewing time and maximum scroll depth. The CRM client record does not include form keystrokes, passwords, identity documents, banking details or source-of-funds material.
How we use it
We use this information to respond to enquiries, organise the client relationship, tailor property comparisons, respect communication choices, measure which website experiences are useful and improve the service. Access is limited to authorised users who need it for those purposes.
Internal assistance and human review
ALDEVIQUE may use internal automation to organise enquiries, identify missing information, prepare response outlines and schedule follow-up. An authorised team member reviews personal sales replies, pricing commitments, investment statements and important decisions.
Communications and third-party services
Enquiry details are not referred to a developer or seller without a separate discussion with you. If you ask to communicate by phone, SMS, WhatsApp, video or another service, the relevant provider may process ordinary account, device and network information under its own privacy terms. The same applies when you choose to open an external video or website.
Your choices
Service follow-up, optional analytics, email marketing and phone, SMS or WhatsApp marketing are separate choices. Optional choices are off by default. You can withdraw marketing consent through the unsubscribe method in a message or by submitting a privacy request through the contact form.
Data minimisation
The initial enquiry requests only the contact details, budget band, timing and preferences required to respond. Identity, source-of-funds and banking documents must not be sent through this website.
Security and retention
We use reasonable technical and organisational safeguards for retained personal information. Information is kept only for as long as it is reasonably needed for the purposes described in this notice or to meet a legal obligation, then deleted or de-identified.
Access, correction and complaints
To request access to or correction of personal information, withdraw consent or make a privacy complaint, use the contact form and write “Privacy request” in your message, or email admin@aldeviqueestates.com. We will review the request and respond through the contact details you provide.
Updates
We may update this notice when the website, service providers or information practices change. The date at the top shows when it was last updated.